Attended vs Unattended vs Hybrid Bot: Which is right for you?
Is your business implementing robotic process automation? If so, can you distinguish the mission and capabilities of each RPA bot? Currently, many people are not able to classify RPA. They do not understand deeply about RPA but only understand the central concept and function of this type of technology. So how to distinguish Robotic Process Automation bots: Attended, unattended and hybrid? The following article from WinActor Support will help you answer this question. RPA Bots Type 1. Attended RPA Systems Attended RPA is a software robot that completes non-automated end-to-end processes with the help of agents. The business will need to run the software for the automation robot to work. For example, Call Centers can leverage RPA to automatically answer calls and get information about that customer from various business applications: CRM, SAP,… Nowadays, Attended RPA will help businesses handle many different blocks of tasks: business processes or fac...